Return and Refund Policy

## Our 30-Day Happiness Guarantee 🤍

At Lujifo, we want you and your little one to absolutely love your babywearing journey. We know that finding the perfect fit takes a little time, which is why we proudly offer a 30-Day Return & Refund Policy.

If you are not completely satisfied with your purchase, you have 30 days from the date you received your item to request a return or exchange.

### How to Start a Return 🕊️

Bringing comfort to you and your baby is our priority, and we want to make the return process as seamless as possible:

Check Eligibility: To be eligible for a return, your item must be in the same condition that you received it—unworn, unwashed, with tags attached, and in its original packaging.
Drop Us a Line: Simply email our dedicated support team at care@lujifo.com. Please include your Order Number and a brief reason for the return.
Send It Back: Once your return is approved, we will send you the instructions and the return shipping address.

⚠️ Please Note: Customers are responsible for covering all return shipping costs. Shipping fees from the original purchase are non-refundable. We highly recommend using a trackable shipping service, as Lujifo cannot guarantee that we will receive your returned item.

### Damages and Issues (Product Safety Check) 👶

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at care@lujifo.com.

Because your baby’s safety is our absolute priority, we will fast-track your case and send a brand-new replacement or issue a full refund immediately. In these specific cases, Lujifo will fully cover any replacement shipping costs.

### Refunds Processing Time ⏳

Once we receive and inspect your returned item, we will notify you via email. If approved, your refund will be processed automatically and credited back to your original payment method (PayPal or Credit Card) within 5–7 business days.

(Please remember it can take some time for your bank or credit card company to process and post the refund as well).

### Still Have Questions?

We are always here for you and your mini-me! If you need any help with positioning, adjusting your carrier, or managing a return, please don’t hesitate to reach out:

✉️ Email: care@lujifo.com
🕒 Response Time: We aim to reply to all emails within 24–48 hours (Monday to Friday).